FAQs

What is wax sachet?

Like candles, our Wax Sachet is a home fragrance solution but without the need for fire. They are handcrafted using all-natural soy wax, high-quality essential oils and certified fragrance oils, with a touch of real dried botanicals and seashells. You can simply hang them in your closet, work space or any small corners and let them work their magic. They are also wonderful gifts for your beloved ones.

What is Mini sachet?

Mini sachets are the same as Wax sachets in terms of ingredients, usage and caring. The biggest differences are that they are smaller and come in an elegant organza bag. The dried botanicals are also not directly attached to the wax, but rather placed inside the organza bag.

What is Scented Wax Letter?

Scented Wax Letters are also the same as Wax sachets and Mini sachets in terms of ingredients, usage and caring. However, they are not decorated with dried botanicals. They can also be placed on the desk or shelf, and not necessarily in the closet. You can order a few letters together to create an aromatic word of your own.

Can I burn the wax sachet, mini sachet or scented wax letters?

You should NOT burn these because they are NOT candles and are NOT made for burning. 

How do I use and take care of my wax sachet, mini sachet and scented wax letters?

Simply hang/place the wax sachet/ mini sachet/ wax letters anywhere in your closet, work space or any small corners to freshen up the air. These work best in small spaces like wardrobe so we recommend using 2-3 wax sachets for larger space like the bedroom.

Do NOT leave them under direct sunlight, in your car or anywhere above 25 degrees Celsius as they are made of all-natural Soy wax with low melting temperature. Because of this, they are also quite soft, so please don't throw, scratch or leave them on hard, uneven pattern as they could leave marks.

What are some usage warnings for my wax sachets/ mini sachet/ wax letters?

  • Always store the product in a cool dry place below 25 degree Celsius and away from direct sunlight.
  • Do NOT leave near fire or in car.
  • Do NOT eat or burn.
  • Keep out of reach of children and pets.
  • Some ingredients may cause allergic reactions (such as flowers)
  • Tea Tree, Orange Sweet and Lemongrass essential oils should be avoided during pregnancy.

How long does the wax sachet last for?

The scent on the wax sachets can last up to a few months depending on where you place them (longer and stronger if placed in a small space). For the actual wax and botanicals, they can last for years and are reusable. With Mini sachet and Scented Wax Letters, they can last for a bit longer than 1 month.

To revive your wax sachet and mini sachet, you can simply add a few drops of your favourite essential or fragrance oil on the botanicals, and they will give off the scent just as good.

NOTE: For the Orange Sweet Wax Sachet, the orange slices can only last for maximum 2 months since they are real dried fruits. Also, it should not be stored in closet or wardrobe.

There are some white frosting on the surface of my wax sachet. Is that okay?

It is completely okay because our wax sachets are made of all-natural soy wax, and this frosting is expected for waxes and candles made from vegetable-based oil like soy wax.

Do you accept customised order?

Yes, we do accept customised orders for parties and weddings. The minimum order quantity is 20 sachets ( with discounts available). For the customisation, you can have the choice over decoration style, packaging box and label within our available range. 

NOTE: This customisation is currently available to Melbourne customers only. And please contact us minimum 3 weeks before the actual event.

How is my order shipped?

We place each wax sachet in a kraft box filled with tissue paper, placed inside a padded envelope for shipping. This is to add more protection to the wax sachet and the dried botanicals. Your order is also shipped with 100% carbon neutral delivery.

There is a problem with my order. What should I do?​

If there is a problem with your purchase, please send us an email attaching a photo and description of the problem, and we are more than happy to offer a refund. 

We only refund for these following issues:

  • The wax sachets are broken during shipping.

  • The product you received is not what you ordered.