Orders within Australia will usually be delivered between 3 to 7 days. International orders can take a bit longer, from 8 to 17 days. If you have already entered your email during checkout, our delivery service will send you tracking details of the parcel via email.
(Please understand that your parcel may arrive later than scheduled due to the Covid-19.)
We place each wax sachet in a kraft box filled with tissue paper, placed inside a padded envelope. This is to add more protection to the wax sachet and the dried botanicals.
If there is a problem with your purchase, please send us an email attaching a photo and description of the problem, and we are more than happy to offer a refund.
We only refund for these following issues:
The wax sachets are broken during shipping.
The product you received is not what you ordered.